The buyer complaint the seller frquently in the modern time

Kunming buyers "oxygen" have 10 years experience, he is getting recently bought a lesson. Spent nearly $20000 buys a iPad2 receipt of the goods, 3 when express box, unexpectedly is a open the old cardboard box. At that moment, he "petrochemical".

Finally, clean out treasure to inform the buyer advance payment of $18390. For buyers, as long as you don't exist purchasing behavior, personalized malicious "proof the cart before the horse" and "first compensate pays" or to double insurance on e-commerce. The reporter understands, clean out treasure to reimburse them later to the buyer finally last year into a "bad debt" tens of millions of dollars of.

Buy the iPad, on a box of old cardboard

"Oxygen" on the Internet, things are often variety of some valuables, in his recent big cost to the sun, or even have more than 10 ten thousand yuan to buy a card reader, 20000 DuoYuan machine spending, he can say is getting veteran.

At the end of April, when iPad2 just began to sales, early thinking about buying the almost immediately, he began to search on the net, at that time, he and often visit shop, he also happen to have no cash for a crown, see the five shop online reputation also is quite high. "Shop the shopkeeper said a spot, right away, so I can send take, and pay the money." He said.

The next day, the seller in accordance with the contract with the motion, but had promised to deliver goods to the seller is very generous dozen have a delaying tactic, the delivery time procrastinated. "Buy on the same day, told me they want to send out. So after inspection to wait for the next day. I think this is also deliver goods seller in order to think, then I wait." The "oxygen" angrily say, which know this chop is three days. On the third day after shipment, but finally see express, requirements into another suitable abundant express delivery, the seller is because less than he here. Motion

The goods such as of that day of, because, after all, is the valuables, he did not sign on the spot, but for unpacking first inspection. "Because it was a little strange, after all, is 3 sets iPad2, worth $18390 ah, the seller will use a looks old cartons." The "oxygen" said, but the main reason is the component is wrong, by hand picked up the box, the feeling is very light.

He asked open-package inspection. In the face of a member, sent the box is opened, the results silly eye, 3 sets iPad2 becomes a folding fold cardboard boxes. "Oxygen" with the box camera immediately took down, and immediately to clean out treasure spoke by telephone hotline. "Clean out treasure to small 2 are scared, call me directly let express returned." He said.

Both parties argue that clean out treasure to compensate first, more than 18000 yuan

"Previously saw buyer receives brick, I still don't think much of. Now I'm really believe." From a box filled with excitement to receive the angry, "cardboard oxygen" immediately contact the seller, the seller has repeatedly asked him to "issue proof that received after unpacking the thing."

However, the "oxygen" clean out treasure from small 2 place to realize, taobao initiating "proof the cart before the horse", this kind of case should be issued by the seller is proof that is indeed 3 sets of sent iPad2. Early may, clean out treasure to buyers pay 18390 yuan first, "oxygen" is then received sell household MMS to send the parcel collected his proof of the compensation and express proof.

IPad2 event is undoubtedly successful together the rights, but in recent years, many of the complaints about the net buys.

Taobao related staff, told reporters that, in a deal, small 2 go through the platform will answer technical means of the judge whether buyers if, by malicious purchase, and there is no judgment malicious ACTS in the buyers and sellers can standoff, clean out treasure will disappear from giving the buyer claims fund first. In solving the problems of the buyer and seller again after taobao, communication, whether in the deal distinguish the seller in existence fault. Like the iPad2 event occurs in the third party logistics link, clean out treasure claims, or will advance after shall be investigated for the seller, the seller is after all responsibility express choice, the seller should be and express company to solve the problem of responsibility.


Chris Holigan a professianl writer , it provides the high quality products, such as China Obd ii Connector, VAG Diagnostic Cables Manufacturer, Ecu Chip Tuning, and many more.